Windshield and Auto Glass Replacement FAQs
Here is a list of the frequently asked questions from our customers. If you have questions that are not listed here, feel free to reach out to our experts for support.
Online Appointment
You can select the date that works best for you. Once the glass delivery has been confirmed, we’ll contact you with the exact appointment time at our Platinum One Auto workshop in Al Quoz.
- For a standard windshield, it takes about an hour for a full replacement.
- When there is a camera that needs recalibration, it takes approximately 45 minutes longer.
- The side windows take about 30-45 minutes, including cleaning of the shattered glass.
- Back windows are typically replaced within 45-60 minutes.
You can make your online booking using your credit card. Once the order has been received, we will confirm glass availability and place the order with our suppliers.
The amount will be reserved for up to seven days before it is automatically deducted.
We offer free cancellations up to 24 hours before your scheduled appointment.
If you cancel less than 24 hours in advance for reasons other than an error on our part, a cancellation fee of 150 AED will be charged.
Costs & Warranty
No surprises — the price you see online is the price you'll pay.
The only time it might change is if the glass booked doesn't match your vehicle or if you want to book Original Glass with a manufacturer logo, as our online prices default to OEM/OEE quality.
The cost of replacing your front windshield varies depending on the car’s manufacturer, model, and year of production, as well as additional features such as cameras that require calibration after replacement.
Standard windshield replacements start from 1,200–1,500 AED
Advanced replacements start from 2,500 AED
We provide a two-year warranty on all replacements. If anything about your installation isn’t as it should be, just let us know.
Our warranty covers glass defects and workmanship, but it does not include external damage such as stone chips.
Glass Types & Features
Please note: Our online prices do not include genuine manufacturer (OE) glass by default.
They cover high-quality replacement glass that meets or exceeds manufacturer standards. We stock both OEM (made by your car’s original glass manufacturer) and OEE (equivalent quality from trusted suppliers), depending on local availability.
If aftermarket versions are known to cause issues for your vehicle, we may recommend genuine manufacturer glass instead.
Keep in mind that genuine glass must be ordered through the dealership, cannot be returned, and typically costs 40–60% more than our standard options.
A rain detects rain on the front windshield and adjusts the wiper speed accordingly to the intensity of the rain.
You can usually identify IR-coated windshields by their subtle purple or bluish tint compared to standard glass, which typically has a slight green tint.
If you're unsure whether your vehicle has this coating, our technicians can verify this during your appointment and ensure you receive the correct replacement glass.
A windshield camera is a small device mounted behind your rearview mirror that's part of your vehicle's Advanced Driver Assistance Systems (ADAS).
This camera monitors the road ahead and powers safety features like:
Lane departure warnings
Forward collision alerts
Automatic emergency braking
Traffic sign recognition
Adaptive cruise control
When we replace a windshield with a camera, the system must be recalibrated to ensure these safety features work properly.
This calibration process typically adds about 45 minutes to your replacement time but is essential for your safety systems to function correctly.
Maintenance & Repair
When your windshield has a crack longer than 5 cm, or has a stone chip alongside the edge of the windshield or in the camera area, then you should have the windshield replaced, as the glass is compromised and is a safety liability.
Stone chip repairs are possible when the damage is smaller than a coin and located at least 5 cm from the windshield's edge.
The repair process typically takes 15-20 minutes.
However, it's important to know that approximately 1 in 10 repair attempts may result in the chip spreading into a crack, which would then require a full windshield replacement.
If you're unsure whether your damage can be repaired, simply send us a photo via WhatsApp or email, and we'll assess whether repair is the right option for your situation.
Temperature changes are the most common reason a chip in the windshield turns into a crack. A contaminated crack or rock chip (one filled with liquid) is more prone to spread due to temperature changes.
Cracks can also spread from vibrations from bumps along rough roads. Any pressure on the inside of the windshield, especially near the damaged area, will also cause it to spread.
In this case, place a see-through sticker or tape over the area to keep it dry and clean until you can get the damage repaired or replaced.
Doing this right away will increase the probability of a successful windshield repair.
Finally, If you have any damage to your windshield, it’s important to book a windshield repair as soon as possible.
The easiest way to replace a windshield is to order a new windshield from a trusted supplier. it is not recommended to DIY replacement unless you got the right equipment and knowledge. If the windshield is fitted wrong it can be a danger for booth passengers and people outside the car. for instance, if the windshield flies of during driving on a highway.
Contact & Support
Our team is ready to assist you with your auto glass issues
📞 Give us a call at +971-529052610,
📱 or chat with us on WhatsApp!
💬 info@p1windshield.ae
We are the experts, so you don't have to be.